The Road to IoT Success Runs through DPA… (Digital Process Automation)

Despite several wins and digital transformation initiatives involving Internet of Things – consumer or Industrial (aka IIoT) - ROI from IoT is still a challenge. At least that is the impression. Vodafon’s 2017/2018 Barometer of IoT shows trends and positive results in the adoption of IoT in different industries. According to the survey “74% agree that digital transformation is impossible without IoT.” The study does reflect some concrete ROI returns and success from those who have been adopting IoT. Interestingly, the report indicates IoT is being integrated in existing business processes. As we shall see, this business process centricity (which we called Process of Everything), is the key to IoT success.

Setrag KhoshafianDecember 19, 2019Comment

AI Driving Digital Customer Engagement: Part I

There’s no doubt about it, digital technology has become an indispensable tool for driving customer engagement. For many companies, effective digital solutions are the foundation on which positive B2C, B2B, and B2B2C relationships are built. Technology fills in where legacy or manual systems could not, allowing businesses to create personalized, and intelligent digital user-friendly journeys for a wide range of consumers.

Article, AI, Setrag KhoshafianSetrag KhoshafianDecember 19, 2019AI, digital transformation, customer engagement, Setrag KhoshafianComment

Digital Transformation of Supply Chain through IoT, Analytics and Automation

The increasingly fast paced and competitive landscape of products and services have necessitated innovative approaches for managing logistics and supply chain. Logistics pertains to distribution and organization of products within an organization. It includes warehousing and transportation and is considered part of the overall Supply Chain. How important is Supply Chain?

Article, AI, Setrag KhoshafianSetrag KhoshafianDecember 17, 2019digital transformation, supply chain, IoT, IIoT, analytics, automation, Setrag KhoshafianComment

Transforming the Customer Relationship Culture in Manufacturing

Digitization is having a remarkable impact on all industry sectors. Manufacturing in particular is in the midst of a major digital transformation shift often characterized as Industrie 4.0 (aka Industry 4.0 or Smart Manufacturing (especially in the US)).

Blockchain to Valuechain

The decentralized ledger technology underlying cryptocurrencies – Blockchain – is becoming a defacto solution for many peer-to-peer applications.

Article, blockchain, Setrag KhoshafianSetrag KhoshafianDecember 2, 2019Blockchain, valuechain, Setrag KhoshafianComment

2018 Prediction: Digital Innovation

In the past few years we witnessed a pervasive emphasis on Digital Transformation (DX). Digitization continued to be a top priority. Each year there are predictions on various digital technologies that will impact DX. Examples for 2018 include IoT Predictions, top predictions on DX itself, and Customer Experience predictions – to name a few.

Article, AI, Setrag KhoshafianSetrag KhoshafianDecember 1, 2019digital process automation, Setrag Khoshafian, predictionComment

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