Today the emphasis on AI is nearly all about machine learning and a form of machine learning called deep learning. These are data heavy (Data, Events, Voice & Image) approaches that deliver some very nice benefits, but are we getting hooked on data? We see folks everywhere creating data lakes about to be data oceans that we are going to boil later. Meanwhile we have to pay homage to expensive Data Czars and Data Scientists because we want to keep more data for the future and somehow AI will make sense of it later. I’m not so sure this is a strategy that will lead us to be competitive with others in the world.
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Many humans enjoy Artificial Intelligence personally at home – ranging from just-for-you movie recommendations on Netflix to product recommendations on Amazon. On the contrary, most humans don’t use AI professionally at work. AI-based recommendations are powerful and personalized for you, so why hasn’t it become an everyday phenomenon at work? What if, with your permission and oversight, AI could automatically do your repetitive tasks? What if AI suggested the answer for your next business email reply? What if AI could suggest solutions for your complex work problems based on decades of data from billions of humans and projects?
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We hear a lot about how AI is progressing well these days and how it will help companies with all kinds of efforts from assisting customer pleasing experiences to implementing massive automation efforts. Well, it looks like AI will make it this time and there is a low probability that there will be another AI winter coming. So now we all have to deal with living with AI. I have been contemplating working with AI in my life, so I question how will AI help me and how do I work with it? Will it be like other technology that I have to learn to for life success or will it be more like a person that I have to get along with to thrive in the future? Will AI make our lives better or should we be practicing for those apocalypse scenarios I keep reading about? I think the answer will vary by roles the life that we play and where AI will add value to our lives. I think AI is evolving but in a good way.
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One can't go anywhere today without hearing about AI, but I would say that half of it is around projecting how AI will be affecting our future and the other half is about data focused approaches. While there is nothing wrong about these discussions and articles, most of us are more interested in the results of AI which represents a family of approaches and algorithms in action to apply to business and everyday problems. Even though there are three major approaches to AI
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AI is blossoming, but the real advantage of AI is yet to come. While organizations are mesmerized by the power of AI on left-brained activities of facts, rules, and logic, the big opportunity lies fallow. It's the right-brained activities that help with insight, interpretation, intuition, judgment, and reasoning where the big benefits can be gleaned. The leverage of general policies, creativity, and constraints is not natural in the world of AI today. Because it is difficult today, many pass reasoning and judgment by these days. What if there was a way to deliver right-brained behavior with left-brained activities? There is, but I'll get to that later.
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Usually, the economy of scale, size, and reputation win the day, but this spunky and highly adaptive ad agency competes with AI plus better processes to put more pressure on the large ad agencies. I think this will be a trend in many industries with the upstarts starting to scare the incumbent "big dogs."
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Robotic Process Automation (RPA). It’s a hot topic among the C-Suite. Where to implement. How to implement. How many headcounts can be saved through robotic implementations? Business leaders want robots – powered by AI – to drive automation into every mundane task people now do … but there’s a lot of misinformation and misunderstanding about what bots can and can’t do for an organization.
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Today organizations have to deal with so many emergent behaviors that the notion of central control as the only coping mechanism seems to be receding as a dominant management model. Freedom must be doled out further from the centrist idea by creating goals, constraints, boundaries and allowable edge behaviors. Someday software and hardware agents will negotiate their contribution to business outcomes on their own, but until then organizations will have to prepare themselves by managing coordinated autonomy.
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“The biggest deficit that we have in our society and in the world right now is an empathy deficit. We are in great need of people being able to stand in somebody else’s shoes and see the world through their eyes.” — Barack Obama
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HR organizations are increasingly turning to AI as a means to identify and rate candidates for employment and promotion. There has understandably been a backlash as oftentimes companies bake discriminatory signals into their algorithms, without even realizing it. Many negative articles have been published about the pseudo-science of facial scanning algorithms to determine job match-worthiness. Obviously, it is critically important that..
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After a year of being pummeled with information about AI being the next big thing and possibly the most impactful technology ever, it is time to step back and really form a worldview on the potential impacts on humanity. We have a few years of data points to extrapolate a future view that is reasonably accurate.
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In the technology arena, we often fail to use language in beneficial ways. We name categories with monikers like Social, Cloud and Big Data and they soon after losing any valuable meaning. There is already complexity with digital systems and poor definitions make even more difficult. The latest unhelpful moniker may be the worst – Artificial Intelligence (AI).
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There’s no doubt about it, digital technology has become an indispensable tool for driving customer engagement. For many companies, effective digital solutions are the foundation on which positive B2C, B2B, and B2B2C relationships are built. Technology fills in where legacy or manual systems could not, allowing businesses to create personalized, and intelligent digital user-friendly journeys for a wide range of consumers.
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